What personal information do we collect, use and disclose?
At First Sight Creative, in the course of conducting its business, collects a range of personal information including, amongst other things, names, email addresses, mailing and residential addresses, business and home phone numbers.
At First Sight Creative only collects personal information that is reasonably necessary for one or more of At First Sight Creative’s functions or activities.
At First Sight Creative only collects sensitive information1 if it is reasonably necessary for At First Sight Creative’s functions or activities or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.
1 Sensitive Information includes information about an individual’s mental health, disability, racial or ethnic origin, criminal convictions, religious affiliation and political affiliation.
How does At First Sight Creative collect the information?
Collection of personal information by At First Sight Creative is only done by lawful and fair means.
At First Sight Creative collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations and attendance at events.
What does At First Sight Creative use personal information for?
At First Sight Creative will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements.
At First Sight Creative engages in direct marketing of its products and services from time to time.
At First Sight Creative only uses personal information for direct marketing in circumstances where At First Sight Creative has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from At First Sight Creative (for example, where an individual has signed up to receive direct marketing material from At First Sight Creative).
At First Sight Creative offers all individuals the opportunity to unsubscribe from receiving direct marketing communications.
Access to and accuracy of personal information
At First Sight Creative takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.
You have the right to ensure that your personal information which is held by At First Sight Creative is accurate. To make a request to access and/or correct your personal information, please contact At First Sight Creative’s office via the contact form.
While At First Sight Creative will always endeavor to give access to personal information free of charge, At First Sight Creative reserves the right to charge individuals for access to personal information to cover costs associated with:
searching for, locating and retrieving personal information and deciding which information to provide to the individual;
using an intermediary; and
reproducing and sending the information.
At First Sight Creative is entitled to refuse to give access to personal information in certain circumstances. For further information, please contact At First Sight Creative’s office using the contact details provided below.
Security of personal information
At First Sight Creative takes all reasonable steps to ensure that information held by At First Sight Creative is safe and secure, and that it is protected from misuse, loss, unauthorized access, modification and disclosure.
At First Sight Creative stores and secures all personal information via a third party data storage provider. At First Sight Creative will make all reasonable endeavors to ensure the storage provider is compliant with the APP’s.
Destruction and de-identification of personal information
At First Sight Creative will take reasonable steps to de-identify or destroy personal information when it is no longer needed by At First Sight Creative except where the information forms part of a Commonwealth record or At First Sight Creative is required, by law or a court/tribunal order, to retain the information.
Anonymity and pseudonymity
Individuals have the option of dealing anonymously or by pseudonym with At First Sight Creative unless it is impracticable to do so or At First Sight Creative is required, by law or a court or tribunal order, to deal with identified individuals.
If you believe there has been a breach of the APPs or an APP Code, please contact At First Sight Creative’s office using the details provided below.
At First Sight Creative takes privacy complaints very seriously. If you make a complaint, At First Sight Creative will respond within 5 business days to let you know who is responsible for managing your complaint. At First Sight Creative will try to resolve your complaint within 10 business days. When this is not possible, At First Sight Creative will contact you within that time to let you know how long we will take to resolve your complaint.
At First Sight Creative will investigate your complaint and where necessary, consult with third parties about your complaint. At First Sight Creative will make a decision about your complaint and write to you to explain our decision.
Contact At First Sight Creative Designs
All queries and complaints should be directed to At First Sight Creative.
Contact Name: Karen Marten